Politique de remboursement

RETURN AND REFUNDS
We take great care when we photograph our products to show them in the best possible conditions, so they appear as close as can be to their real look. That being said, colours are displayed differently depending on computer screens. Therefore it is possible that the real colour be a little different than what you see online.

In the case where you would not be satisfied with your purchase, we will refund you or give you a credit. Our main objective is your satisfaction so we won’t make difficulties. To get a refund, to exchange the product or to get a credit, the product purchased must be new and unused (in other words, we need to be able to sell it).

– If you want to get a refund, we can only refund the price of the purchase, not the cost of the shipping to send the item to you.

– If you return an item, the shipping fees to send the item back to us is yours to pay. We’ll gladly pay for shipping the repaired/replacement product back to you.

– If you return an item that is lost during shipping, we can not be held responsible. Shipping must always include insurance and a tracking number.

– If you receive an item that is damaged, please take a picture of it in its actual state so we can make a claim to the Post.

– If you order a custom product, it is considered a final sale. No refund or exchange is possible.

HOW TO RETURN A PRODUCT
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.