All of our items are shipped with Canada Post and USPS. All shipments include a tracking number and coverage for the total value of item before tax and shipping but for Small Packet International Surface and Small Packet International Air. If you want more coverage, please tell us before purchasing. Additional cost will be billed to you.
We ship everywhere in the world. Depending on the product, allow 2-3 business days for small products without a paint finish, 4-5 business days for small products with a paint finish and 7-10 business days for furniture before your item is shipped. This being said, we always do our best to ship as quickly as possible.
Please take note that international shipping may be taxed and duties may apply by the customer’s country. We can not predict what these fees will amount to and can not pay for them. It falls under the customer’s responsibility to pay for these.
Every international shipment is identified with the real nature of the item shipped. This allows you to be refund by the post if your item is lost. Identifying a shipment as a gift is illegal.
We do not make profit on shipping fees. The fees charge to you cover the shipping itself and the packaging cost.
We try to use as less material as possible for shipping. Since the beginning, we’ve always cared about the fact that packaging is often the first thing you put in the trash. Therefore, you’ll find then when you receive a Us & Coutumes product, apart from the protective packaging used for shipping, we do not add a second, aesthetic packaging. Only selling online allows us that flexibility and we do think mother nature appreciates.
We offer a lifetime guarantee on all of our products. We gladly stand behind the design of our products and our principal concern is that you are satisfied with your purchase(s). If there is a problem with your purchase, please contact us so we can evaluate with you what is the problem and how it can be solved. Note that we will not replace products damaged due to negligence or by result of voluntary intention.
We accept Visa, MasterCard, American Express credit cards as well as Paypal. If you want to pass by the workshop to buy directly from us, we’ll also accept personal checks. Please note that we do not at any time accept debit cards or direct bank transfers.